6185 Saint Andrews Rd, Columbia, SC | Directions 2921234.057716 -81.161603
Neighborhoods: Northwest Columbia, Northwest
Dont shop at Kittys – I bought a gift for my friend at the Kitty Hallmark on St Andrews Road in Columbia, SC. - I asked the clerk for a gift receipt, and got one. I gave her the gift for her birthday. Unfortunately she already had gotten one from another Hallmark
We went back to Kittys today to return the gift. She gave the item and the gift receipt to the clerk who said she would need the card and the money would have to be refunded that way.
I was shocked - a gift for a friend and it is to be credited to the PURCHASERS account! I said that doesn’t make sense. At which point the manager stated - I'll work with them when i am done here. She was helping another customer. So the sales associate asked if she could trade customers and the manager said No! She would finish that and then help us. There were 2 sales associates on the floor not assisting customers and we were ignored.
I went outside because i thought we were being treated very rudely by the STORE MANAGER! Who apologized for the interruption to the customer she was helping. About 15 minutes later my friend came out of the store and i asked if the manager had apologized for making her wait and she hadn’t. They would NOT refund her the money but they would allow her store credit. She found something else she liked so at least my friend got a gift. However, neither of us plan on giving Kittys Hallmark any more of our business. I am a Platinum level member - so I really have enjoyed shopping Hallmark (for years) but I am being honest when i say i will not be shopping Kittys Hallmarks ever again.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!
Do you have a review of Kitty's Hallmark on your blog? If you include the Citysearch image link (shown below) in your post, we'll automatically link to your review from the business profile page. Here's how our Linkback system works:
The Linkback system is free and automatic. It's really that easy.
To link to our business profile page, copy the html below to your web page.