David's Bridal

10/13/09

The worst customer service ever

by lorriebhodge at Citysearch

My daughter is getting married at the end of October and went to David's Bridal to buy her dress. She bought a plain simple dress that was inexpensive. The sale price was $250.00. From what I understand the clerk(Francis)was extremely rude, and made promises to my daughter that were never realized. The dress when my daughter went to pick it up was 50.00 more (which was not disclosed at the time the order was placed) she promised they could steam the dress and by the time my daughter left she was in tears. This is suppose to be a happy time for our family and David's Bridal ruined the occassion. What ever happened to courtsey. Anyone can be ugly or rude it takes a real Southern Lady, which Francis is obviously not, to keep her cool under pressure and still be kind. Kindness does not cost you anything. Why on God's green earth were they so rude? I had to work and could not attend this particular event but none of this would have happened if I had been there. I would have taken my business elsewhere. Do not use David's Bridal. I googled the corporate office and you would not believe the negative reviews. I would call corporate and raise a fuss but I really do not think it would do any good. I don't understand why they are still in business.

• Pros: Rotten Service
• Cons: More bad customer service